CPR Downtown Charlotte, NC Reviews

At Cell Phone Repair Downtown Charlotte, we love our customers. That is why we strive to provide the kind of service that they will want to rave about. We understand the important role your devices play in your day-to-day life, and we care for them with that importance in mind. See what our recent customers had to say about their experience at CPR in the reviews below.


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September 26, 2017
Jon was great! I walked in on a Monday and he had my iPhone 6 fixed in less than an hour. He also has some great iPhone accessories that are great for what I needed. Great customer service experience and I would recommend them to anyone that needs their cell phone repaired in the Charlotte area!
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July 12, 2017
fastest, cheapest, most knowledgeable people in the industry friendly and courteous as well best place in Charlotte and surrounding areas
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June 24, 2017
Great customer service, if there's issues with the repair, he's diligent enough to find the root cause.
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June 23, 2017
I have taken my phone there two times, both during the work day and they went out of their way to help me. Repairs were perfect and customer service was top notch. Would absolutely recommend them!
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June 13, 2017
My Samsung Note phone was not holding a charge.  It was also not charging fully.  I ordered a new battery off of Ebay and had the same issues with the new battery that I paid $8 for.  I took the phone to the TMobile store and they said it was not the battery, but it was internal and I should get a new phone.  Not wanting to give up yet, I brought it here and the guy kept if for two hours to check it out.  He did not have a battery in stock, but thought it might be the battery and suggested that I take it to one of the battery stores and I could return the battery if that didn't take care of the problem.  I was going out of town and really needed to have a working phone.  I asked him how much I owed him and he said nothing.  I went straight to Allstate Batteries and paid $42 for a battery, but I could return it within 7 days for a refund.  Well, my phone charged completely in the car as I drove out of town. That was a month ago and no issues with my phone, works like new.  What a great place to do business!
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May 25, 2017
I have to say Jon did an excellent job! He had me out in about 15 mins. Glad I was his first customer of the day. Needed my wife's iphone battery replaced and he took care of it. Thanks ..highly recommend this place.
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May 01, 2017
They replaced a cracked screen and old battery for my iPhone 6 back in October... great service reasonable pricing back then. Battery started acting up a few weeks back so I took it in today for them to take a look, they popped my phone open and replaced the battery free of charge, also pointed out other potential issues. Would highly recommend!
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April 19, 2017
Affordable and dependable service. Highly recommended!
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April 02, 2017
If you want quick, honest, and awesome service then this is the place to go! My lg g4 didn't want to charge anymore and now it's perfectly normal. Definitely a convenient and ideal place to go.
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February 22, 2017
I appreciate the quick service. Charlotte cell phone repair was able to repair my cracked screen and less than 30 minutes. A great family run local Charlotte business.

CPR Downtown Charlotte Response

Thanks, Jessica. We appreciate you and are glad we could help. Please tell friends and family in need of repairs about us!


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February 18, 2017
These folks are super friendly and very knowledgeable. They have fixed my phone multiple times and they always do it with a straightforward explanation and a great price.
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January 31, 2017
They fixed water damage on my Samsung Galaxy S5 last year. Only $40, and he had it done in about a day! My family has had nothing but great experiences with Charlotte Cell Repair, and I will be back when I have a problem with any of my future phones.
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January 03, 2017
Good quick services.  About 1/2 the cost of Apple store to have iPhone 6 battery replaced.  Good communication over the phone and had the entire battery replaced in less than 45 min from dropping it off.  Phone has held charge for more than 3 months since I had them swap it out.  Repair came w/90 day warranty.  Will use again in future.
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December 27, 2016
Great place fix cell phone and more
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November 23, 2016
These guys are great. very laid back, and they want to get it right! They replaced my screen on my iPhone 5s, and it developed a small crack that I didn't notice till the next day. I returned it and they immediately ordered another screen. When I went to pick it up, they told me they were not satisfied with the after market glass they put on, and ask if it was ok that they order another screen from another supplier. They called me when the new screen arrived and got it fixed in like 20 minutes. A++ and thanks for handling adversity in my favor!
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October 24, 2016
Charlotte Cell Phone Repair is literally my lifesaver! I'm one of those who can't manage not to crack my screen...and always find repairing it myself preferable to cell phone insurance claims...where your deductible is $200 even though you pay for insurance and get a refurbished phone that always has issues. Before I found them, I took my phone to the Apple Store, tried fixing myself, and a bad experience with another screen repair location in Charlotte--all of which were a crazy wait, way more expensive, or a crappy fix. Charlotte Cell Phone Repair has done four repairs for me now (over the course of a few years) and they are always speedy, courteous, and solve all my issues. One time, I was running late to pick my phone up and these guys literally kept the store open a bit later for me so I wouldn't have to go without--they really bent over backwards for me! They have saved my butt plenty of times now and I would never trust anyone else to do as good of job as them. Thanks you guys!
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October 21, 2016
Great prices. Quick repair!
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October 21, 2016
My experience with Charlotte Cell Phone Repair was impeccable. I've had two iPad screens replaced there, the service was great and the price was extremely fair. I would highly recommend them!
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September 19, 2016
Very happy with the service I received here! My iPhone 6 crashed face down on a tile floor, which shattered the screen like a spider web. Dropped my phone off on my lunch hour to be fixed. They said they needed an hour, so I just came and got it after work. The phone was ready, but there was a glitch with the fingerprint recognition function when I came to get it and they fixed that right away at no extra charge. Only took about 5 minutes. Things works like new now!! The guys are super friendly too. I will definitely tell friends in need to go here!!
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September 16, 2016
Great experience with these guys, including the latest advice NOT to try the repair I was looking for (likely to do more harm than good), even though it cost them some work. This is my go-to place for service, and with 8 (count 'em - 8!) different phones, I'm there a lot.
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September 09, 2016
Friendly staff, professional service.
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August 22, 2016
Two years ago, they fixed a broken glass on my daughters Note 3 for half the price that the chain store was asking, and they did it the same day. Now my son's phone needs a repair, and I'm going back to them. I prefer to support a local shop, especially when they do a good job for a good price.Update: Wife dropped off the phone, and they called within an hour with an estimate that's exactly what I was expecting. Super nice and knew I was a repeat customer. Good service and not gouging on prices. I'll definitely recommend and use them again.
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July 10, 2016
Had to have my wife's iPhone 6+ screen replaced. Our phone insurance would charge a $200 deductible and they charged $175. Saved some coin and it was done in 1 day. No issues with the repair some months later. Friendly staff, quick service and reliable repair. Not much else you can ask of a cell repair place! Side Note: parking is a little tricky since it's all off the street. This place is right near Phat Burrito.
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July 01, 2016
I have used Charlotte Cell Repair twice now. The first time was to repair a cracked screen on my MotoX, this last time was to replace an old battery. Due to some complications I've had to take the phone back in. Jon, the manager has been great to work with. His last words are always "whatever it takes, we'll make it right". I have taken phones to other places in the past where inexperienced people have done sloppy work, then just shrugged their shoulders as they took my money. I will not ever use any other cell repair company.
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February 08, 2016
I can't say enough about these guys. Fast repair. Great price.
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September 02, 2015
Fixed my iPhone screen in under an hour. Fair price, plus you can eat at Phat Burrito next door while you wait!
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August 26, 2015
Charlotte Cell Repair really helped me out by fixing the port on my iphone 4 as i was not looking forward to buying a new phone. Jon knocked it out fast at a very reasonable price, I might keep the phone forever with guys in town. Thanks.
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August 20, 2015
called him first thing in the morning after shattering my iphone screen and he got me right in, fixed it in 30 minutes!! Fast service and the best price in Charlotte. I called 3 stores and he was 10-20% cheaper than everyone else around. I hate being without my phone for 3 seconds, so I appreciated his urgency.Highly recommend!
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July 06, 2015
They we're fast, affordable and friendly
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June 19, 2015
They fixed my screen quickly at a fair rate. 10 out of 10. Friendly and knowledgable staff
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January 06, 2015
Great place. Dropped off my s4 at 1pm for a screen repair was back to pick it up at 4pm.
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December 19, 2014
While I was having a sandwich at CM Jon was working hard fixing my iPnoneC' shuttered screen. He even honored the same Christmas deal one of his competitors had that day. Five out of Five!
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All CPR Stores are independently owned and operated and may not offer all of the repair and warranty types listed on this website. Contact your local store for their specific repair capabilities and warranty terms. All product and company names are trademarks of their respective holders. iPhone, iPad, iPod, iPod touch, Mac and iMac are registered trademarks and property of Apple, Inc. CPR is a third-party repair company and is not affiliated with Apple.

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