Common Issues

Microsoft Surface Pro 4

The ultra-thin, high-resolution Microsoft Surface Pro 4 takes performance and functionality to the next level. If a cracked screen, water damage, or battery troubles has plagued your Surface Pro 4, you need repair solutions – and fast! Luckily CPR is here to help guide you down the road to repair with do-it-yourself guides and tips to fix all of the most common Microsoft Surface Pro 4 issues.
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Microsoft Surface Pro 4 Battery Replacement

Debuting in October 2015, Microsoft labeled the Microsoft Surface Pro 4 as the tablet that will replace your laptop. Though it comes with Windows 10 as well as many other great features, it received some criticism for its battery capabilities. Boasting a 9-hour battery life, some users find that their tablet runs out of juice much sooner than it should. There are many reasons for Microsoft Surface Pro 4 battery issues, and most batteries in our gadgets inevitably grow weaker over time. Luckily, you have options to choose from when you need a Microsoft Surface Pro 4 battery replacement. If your battery is no longer performing as it should, read on to find a solution that works best for you.

Microsoft Surface Pro 4 Battery Replacement Cost

Fixing your Surface Pro 4’s damaged battery can not only be inconvenient, but it can wind up being quite costly as well. Before settling on a repair solution, it’s best to explore all of your options, so you get the right repair for you. Before determining your battery needs replacing, Microsoft suggests troubleshooting your device first. Use this guide to see if your issue can be solved without a replacement. If you’ve determined your Surface Pro 4 needs a new a battery, see our suggestions below.

Microsoft Service Center Repair

Upon purchasing your Surface Pro 4, you automatically receive a one-year limited hardware warranty and 90 days of technical support. While this may appear to be enough protection for your tablet, it’s important to read the fine print in Microsoft’s warranty options.

Any physical or accidental damage to your Surface Pro 4 is classified as an out-of-warranty repair. In other words, to fix your damaged tablet, you’ll need to file an out-of-warranty service order. To get the replacement, you’ll need to register your device online and then ship your damaged Surface Pro to Microsoft. Upon receiving your damaged device, Microsoft will send you back a refurbished Surface Pro 4.

If you’re not fond of receiving a refurbished replacement in lieu of a repair, you may want to consider purchasing Microsoft Complete. This additional warranty costs $149 and offers some much-needed protection. It will add two accidental repairs to your warranty as well as two full years of coverage from your tablet’s purchase date. Two things to consider with this option is that you’re still responsible for paying a deductible on your accidental damage repairs, and this coverage option is only available for 45 days after your tablet’s purchase date.

CPR Repair Services

CPR Cell Phone Repair is known for our no-hassle repair services. No matter what the issue is, our technicians will always look at your damaged device and diagnose the issue free of cost. In addition to this, most of our locations also offer a limited lifetime warranty on our parts and labor, too. With this added reassurance, you never need to stress about receiving a quality repair.

If you’d rather not repair your Surface Pro 4, CPR offers a great buy, sell, trade policy, too! Get cash for your damaged device, or even trade up to a different one. At CPR, we provide you with options, so you always leave happy. Find a location near you here to help with your Surface Pro 4 battery repair.

How to Replace Microsoft Surface Pro 4 Battery – A DIY Guide

Before taking steps to repair or replace your Microsoft Surface Pro 4, be aware of the possible repercussions. Tech gurus at iFixit gave the Surface Pro 4 a score of 2 out of 10 for its ease of repair. Where “1” is difficult and “10” is easy, fixing this tablet is not a job for the average user. Please note that replacing the battery on your own can result in further damage to your tablet, and void any warranties with Microsoft.

Microsoft Surface Pro 4 Battery Replacement Kit

To replace the battery yourself, you’ll need a new battery and some tools. A Surface Pro 4 battery price of approximately $90 along with the cost of repair tools and will likely be the cheapest repair option. We recommend using:

Microsoft Surface Pro 4 Battery Replacement Steps

If you’d like to perform the replacement yourself, follow these directions. Again, be aware that DIY repairs on tablets can be both difficult and in some cases, further damage the device. If you’d still like to proceed with the repair yourself, these guidelines will help.

  1. Before you start working, completely power off the tablet.
  2. Once the tablet is off, place the device in front of you as if you were to begin using it.
  3. To detach the screen from the rest of the tablet, heat the adhesive with a heating pad.
  4. After heating and weakening the adhesive, place a small pick in between the screen and the body of the tablet. NOTE: If you’re having trouble inserting the pick, the upper left and right corners of the tablet provide easier access.
  5. Slide the pick in the created opening around the entirety of the device.
  6. After going around the edges of the tablet with the pick, attach a suction cup to the screen on either the left or right side. Once attached, pull the suction cup to further separate the screen and the base.
  7. Exposing the interior of the device, locate the two display cables that connect to the body of the screen.
  8. Disconnect the cable on the right with an opening tool. Place the tool under the edge of the connector and pry it loose by pulling upwards.
  9. Locate the display cable on the left and pry the metal casing away from it with a plastic spudger.
  10. Once the casing is loose, pull it off and unplug the cable with the same opening tool used in step 8.
  11. At this point, the display should be completely free from the rest of the device. You may lift it off and place it nearby.
  12. Locate the motherboard in the upper right-hand corner.
  13. Using the same method as in step 9, remove the metal casing covering the motherboard.
  14. After prying around the edges sufficiently, you may now completely remove the casing and set it aside.
  15. Identify the four 1.5mm Torx T4 screws stabilizing the heat sink to the now exposed motherboard.
  16. Near the bottom of the tablet, locate the copper-colored plate and the single 1.5mm Torx T3 screw. Remove the screw and leave the copper plate in place.
  17. Locate the 1.5mm Torx T4 screw stabilizing the heat sink tubing to the rest of the tablet and unscrew it.
  18. Unscrew the other 3.0mm Torx T4 screw adjacent to the screw listed in the previous step.
  19. The heat sink is now free and able to be removed completely. NOTE: When reassembling the Surface Pro 4, reapply the thermal paste when installing the heat sink.
  20. Locate the black wire that is connected to the motherboard and disconnect it.
  21. Identify the five screws holding the motherboard in place and unscrew and remove them.
  22. At the bottom left-hand corner of the motherboard, use your opening tool to take off the metal casing.
  23. Locate the final 2.0mm Torx T4 screw and unscrew it.
  24. The battery is located under adhesive tape which will need to be removed to expose the battery entirely. Wedge your opening tool under the battery to loosen the tape’s bond.
  25. Once loosened, carefully pull the battery up and away from the rest of the tablet.
  26. Disconnect the battery from the motherboard to completely free it from the device.
  27. Replace the old battery with a new one.
  28. To reassemble your Surface Pro 4, follow these steps in reverse.

Replacing the Microsoft Surface Pro 4 battery is extremely complicated. If you’re unfamiliar with technical repairs, or just simply want to leave it to the experts, consult your local CPR! Our technicians are skilled in tablet repairs of any kind and can fix your Surface Pro 4 in a timely and professional manner. Stop in today, or call us to speak with a technician about your Surface Pro 4 battery replacement.

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The Limited Lifetime Warranty

Issues Warranty

In addition to being able to repair nearly any small electronic gadget that comes through our doors, and being able to complete most repairs in less than two hours, we also guarantee the quality of our workmanship and the quality of our parts for a full 6 months!

What does it mean for you?

If, at any time during our limited lifetime warranty period, the original repair fails because of the quality of the part we installed or the workmanship in repairing the device, we will fix it for FREE. No questions asked. Can’t beat a guarantee like that!

All CPR Stores are independently owned and operated. As such, not all stores may offer the same warranty.