If you have questions about warranties, what’s wrong with your device, or how CPR’s repair services work, this section is for you! CPR has compiled a list of our most frequently asked questions about cell phone repairs and our services. Get answers to our FAQs below!
Can’t find your answer?
We try to anticipate your questions and provide the resources for you to access the answers easily on the web.
However, we know that there are some things that you just need to ask us directly. If you have a specific question or request, visit our customer support.Contact Us
At CPR®, we repair cell phones on a daily basis. In addition, each location is capable of handling all sorts of electronic repairs including laptops, tablets & gaming systems.
We specialize in:
The repair price estimate includes both replacement parts and labor.
CPR’s limited lifetime warranty covers defects in the parts that we install as well as the labor associated with the repair . The warranty does not cover issues caused by physical or liquid damage.
Older devices have been known to slow down if a recent software update has been installed because the phone’s hardware is not equipped to support the new features of the operating system.
After you’ve removed your device from the liquid, dry the outside of the phone being careful to not press any buttons. If possible, remove the battery to decrease the likelihood of a short.
Bring your liquid damaged item to CPR® and we will gladly take over from there! For more information on handling water damaged phones, see our Road to Repair for a Water Damaged iPhone blog.
Since every kind of repair we perform is different, payment is due upon receipt.
The typical cell phone battery begins to deteriorate after 400 charging cycles. The average user will reach this point after 1-2 years of regular usage. Learn more about CPR’s battery replacement services.
When your item becomes damaged, your warranty protection becomes void.
Typically most mail-in repairs are completed within 48 hours. If you need your item sent back in a faster manner than regular mail services, let our staff know and we will be able to send your item back to you by priority shipping with an extra cost.
If your phone does not charge altogether, check to see if the port is loose or dirty. If it’s loose or dirty, you will most likely need a charging port replacement. If an aux cord can be firmly plugged in, you are most likely experiencing a battery issue.
Typically we have a water damage repair success rate of 75% percent, though nothing is guaranteed to work and there is no warranty included.
CPR® does not sell parts or tools. We only sell refurbished electronics, tech accessories, and of course offer repairs
Checking the status of your repair is quick and easy at CPR Cell Phone Repair! Simply complete the form below to see the status of your device.