Common Issues

iPhone 7

From quick fixes like screen and battery replacements to more complicated repairs like water damage and home button replacements, the technology professionals at CPR have experience repairing all types of iPhone 7 issues. Because we are committed to providing you with all the information you need to maintain your iPhone 7, we have created several iPhone 7 do-it-yourself repair guides. Our guides address many of the most common iPhone 7 issues and offer step-by-step repair instructions to fix these issues. With help from our repair guides, your iPhone 7 will be operating as good as new before you know it.
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iPhone 7 Power Button Repair

Having trouble with your iPhone 7 power button? Is turning your iPhone 7 on and off not possible anymore? This issue can be irritating because it prevents you from doing certain things on your phone such as taking screenshots, turning off your device or putting it to sleep.

iPhone 7 Power Button Not Working?

While it could be a battery issue, it could just be a broken iPhone 7 power button. Buttons on your smartphone could experience wear and tear throughout everyday use. If accidentally dropped your iPhone 7, internal components of the power button can be hit loose or broken causing connection failure.

iPhone 7 Power Button Tips

There are a few things that you can try to fix the iPhone 7 power button before taking it to CPR Cell Phone Repair shop to be fixed:

  • Ensure it’s Not a Dead Battery 

Charge your iPhone 7 overnight and then try the power the power button again. If your cell phone still doesn’t turn on, then the issue could be a damaged power button.

  • Retrieve Valuable Date 

To save any data stored prior to having it fixed at CPR, you might be able to power your iPhone 7 on by removing the battery and plugging it into the charger. After about five minutes, the phone might power on by itself. Taking this action lets you get any immediate information needed.

Repair Your iPhone 7 Power Button

If DIY is your style, there are kits available for replacing the iPhone 7 power button. However, you run the risk of causing further damage to your Smartphone. The other problem is that you could change the power button only to find out that the issue was actually a damaged battery. A professional diagnosis and repair by a CPR technician can minimize the risk of damaging your smartphone.

If you want an expert iPhone 7 power button repair, CPR specialists are here to help! We have the knowledge and experience to fix your device and bring it back to life fast.

How much does it cost, you ask? CPR will give a free, no-commitment iPhone 7 repair estimate before we start any work. Find a CPR store near you today!

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iPhone 7 Water Damage Repair

When you’re in need of iPhone 7 water damage repair, rely on CPR Cell Phone Repair. At CPR, we specialize in repairing water damaged devices and will bring your device back to life, rescue your data, and replace any parts that may have broken.

Water Damaged iPhone 7?

Has your iPhone 7 gone for an accidental dip in the pool, fell in the toilet or went through the wash? No worries, accidents happen and CPR is here to help.

Troubleshooting iPhone 7 Water Damage

There are a few things you can do before bringing your device to a professional repair team. Below are some Do’s and Don’ts for troubleshooting a liquid-damaged iPhone 7:

If your iPhone 7 has experienced water damage, do:

  • Remove the sim card, memory card, and anything else that might be plugged into the iPhone 7.
  • Dry gently with an absorbent towel.

If you iPhone 7 has experienced water damage, don’t:

  • Don’t push any buttons! This could force water further into the circuits.
  • Don’t use a hairdryer on the iPhone 7 – this could also push water into the phone and do further damage.
  • Don’t turn the phone on too soon. It is best to wait 24 hours before attempting to turn your phone back on.

Let us Fix Your Water Damaged iPhone 7

Bring your water damaged iPhone 7 to CPR for fast and friendly service. Our technicians will open your phone, dry out the internal components, rinse the device of any debris, test the parts, and replace any permanently damaged parts.

Wondering how much it will cost? CPR offers a free, no-commitment estimate for all iPhone 7 repairs. Visit one of our conveniently located CPR stores today!

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iPhone 7 Camera Repair

Has the camera of your iPhone 7 suddenly stopped working? For most of us, a working smartphone camera is essential. To get your broken iPhone 7 camera back to working optimally, bring it to the knowledgeable technicians at CPR Cell Phone Repair.

iPhone 7 Camera Not Working?  

Some iPhone 7 camera problems are a result of obvious damage, and other times the camera just stops working, and it is unclear what the issue is.If you are having trouble with the rear or front camera on your iPhone 7, stop into CPR.

Troubleshooting iPhone 7 Camera 

Before you bring your iPhone 7 to a repair service here are a few troubleshooting camera tips to try:

Check the Memory Card—Make sure your memory card is properly inserted. To check, pull out the memory card and re-inserting it carefully to make sure it is in the correct position. Once you are sure it is firmly in place, test the iPhone 7 camera again.

Perform a Soft Reset – This process restarts your phone safely, without disrupting or erasing the content. Your data is preserved. To soft reset:

  • Press and hold the power and home keys. If not on the home-screen to begin with, you’ll have to do this twice.
  • When the Apple logo appears, you can release the power and home keys.

Update Your Software – Check that your device is running on the most recent software. If you recently installed a new app before the iPhone 7 camera stopped working, you might want to try uninstalling that app to eliminate it as the cause.

Let us Fix Your iPhone 7 Camera Today 

If you have tried the above suggestions, and your camera still does not work, the best option is to let a professional repair service, like CPR, look at your device.  Bring your iPhone 7 to CPR and have our expert techs complete an iPhone 7 camera repair.

How much does it cost, you ask? CPR will give a free, no-commitment iPhone 7 repair estimate before we start any work. Stop into any of our conveniently located CPR stores today!

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iPhone 7 Motherboard Repair

At CPR Cell Phone Repair, we’re able to fix a wide range of iPhone 7 problems. If your iPhone 7 is experiencing issues with the motherboard, we’re here to help.

iPhone 7 Motherboard Problems 

The iPhone 7 logic board can cause an array of problems if it isn’t functioning correctly. Are you receiving an error message? Is your iPhone 7 overheating? Is it totally dead? Let the expert technicians at CPR help with a fast iPhone 7 motherboard repair.

Troubleshooting iPhone 7 Motherboard Damage

iPhone 7 motherboard repairs can be complicated. A successful iPhone 7 logic board repair requires years of professional experience, quality parts, and professional tools.  But you can try to troubleshoot your issue before bringing it to a repair store.

Start with these simple iPhone 7 troubleshooting tips:

Soft Reset

This process restarts your phone safely, without disrupting or erasing the content. Your data is preserved. To soft reset:

  • Press and hold the power and home keys. If not on the homescreen to begin with, you’ll have to do this twice.
  • When the Apple logo appears, you can release the power and home keys.

Check for Low Memory 

Low memory can cause slow device speed, power issues, and installation complications. To check this:

  • Tap Settings> General >Usuage

Update Software

Check that your iPhone 7 is running on the most recent software. There may even be an update that improves battery life.

Let us repair your iPhone 7 motherboard 

Bring your broken iPhone 7 to CPR for fast and friendly motherboard repair. Worried about how much the repair will cost? Our certified techs can conduct a free, no-commitment estimate for all iPhone 7 repairs.

Plus, with same-day service, CPR can save your iPhone 7’s life while you wait.Visit one of our conveniently located CPR stores today!

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iPhone 7 Home Button Replacement

With the release of the iPhone 7 came a massive change to one of Apple’s main features—the home button. Instead of including the physical button that we are all accustomed to, Apple replaced it with a sensory driven button that, when pushed, no longer depresses. Though the feature is undeniably brilliant, with change always comes room for error. If you’re experiencing issues with the home button, consider our suggestions for an iPhone 7 home button replacement.

iPhone 7 Home Button Functions

Though Apple revamped the design of the home button, the basic functions it performs remain the same. You can still:

  • Multitask
  • Unlock your phone using Touch ID
  • Access Siri
  • Access Apple Pay
  • Return to the home screen

Apple’s Taptic Engine powers the new home button. This means that even though you aren’t pushing a button, it can recognize if you are force touching, tapping, or pushing it. These actions can also be customized in your Settings app to respond to specific pressures of your choosing.

iPhone 7 Home Button Not Working?

If you’ve found that your home button is not working properly, you’ll also notice Apple has designed a feature to address the issue. Once your phone detects a malfunction with the home button, it will display a message that says, “The home button may need service.”  After this message is displayed, an on-screen home button will appear for your use as a temporary fix.

There are many reasons why your home button may be malfunctioning, but the most common issues involve falls and water damage. The iPhone 7 received an IP67 rating, meaning it is dust resistant and water resistant (up to 1 meter of water, for 30 minutes), but accidental damage still happens.

iPhone 7 Home Button Replacement Service

Currently, the only home button repair available that will restore the phone to its full functionality is through Apple. Starting with this model, it appears that Apple is using new software locks to prohibit independent repair to certain parts of the phone. Unlike the iPhone 6, the iPhone 7 home button will only work with the original, which renders any efforts made by users to repair their own phones, useless.

It’s hard to say why Apple has decided to make this change. One reason could be that because the button is now software controlled, and the lock would prevent hacking and security breaches. Another possibility is that Apple is ramping up its proprietary efforts by restricting the repairability of their products.

Official Apple Store

Every iPhone comes with a year-long warranty from Apple. However, this warranty does not cover water-related damages even though the iPhone 7 claims to be waterproof. Because of this exception, the only other coverage option available is through AppleCare +. This option costs $129 for coverage that includes water damage, and then $99 for the actual repair—a total of $228.

If your iPhone 7 home button breaks or needs to be replaced, it will only work if it is recalibrated at an official Apple store. If you don’t have AppleCare+ or aren’t under warranty, the repair will cost $319 for an iPhone 7 and $349 for an iPhone 7 Plus.

If you’re experiencing any other issues with your iPhone 7, bring it to your local CPR! We specialize in iPhone 7 repairs that are always speedy and done at a reasonable price. Find a location and give us a call or stop in.

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iPhone 7 Battery Replacement

The new and improved Apple iPhone 7, released in early September, delivered all of the bells and whistles that users expect the latest model to have. With new improvements to the camera, onboard storage space, users were most excited about the promised increased battery life. But as with most new technology, users have gotten a feel for the iPhone 7’s strengths and weaknesses, one major weakness being the battery life.

Luckily for the iPhone 7’s earliest adopters, iPhone 7 battery replacement is a very feasible option for improving the battery life of your new gadget or helping fix a faulty or dead battery that just no longer seems to hold a charge.

About iPhone 7 Battery Life

Apple promises that the iPhone 7 has up to 2 hours longer battery life than the iPhone 6S. This includes up to 14 hours of 3G talk time, 10 days of standby, 12 hours of internet use on both 3G and LTE, 14 hours of internet use on Wi-Fi, 13 hours of video playback or 40 hours of audio playback.

With all these promises, users expect a powerful phone that can provide them all the charge they needed for a full day of phone usage. But it seems like these promises of improved battery life have had mixed reviews which some reports saying it has the best battery life for a cell phone on the market and some saying it has the worst.

Of course, the usual quick fixes for extending battery life can provide some easy solutions for users finding their phone’s battery dying.

Quick Fixes to Help with iPhone 7 Battery Life

Users experiencing what seems like a shorter battery life can try the following to remedy it:

  • Checking for apps that are using a lot of the power supply by going to Settings > Battery > Battery Usage and scrolling through the app list to find the potential battery draining culprit.
  • Turning down your screen brightness;
  • Setting Auto-Lock to 1 minute;
  • Using headphones instead of the speaker;
  • Taking advantage of low-power mode when you need it;
  • Hiding the Clock app in a folder (that little animation can drain some power you may be missing).

If none of these solutions seem to be helping with your battery life, there is always the option of replacing the battery.

iPhone 7 Battery Replacement Costs

Replacing a phone battery can be a stressful and frustrating experience, but we are here to help and show you all the options you have.

Official Apple Store

If your device is still under its limited warranty or you bought AppleCare+, your battery replacement won’t cost you anything; however, keep in mind that your iPhone 7 is only eligible for battery replacement if it retains less than 80% of its original charge capacity. Not sure if you’re covered? Just go the AppleCare+ page on and enter the serial number of your iPhone 7.

CPR Cell Phone Repair

Thankfully, there is another option for repairing your iPhone 7. CPR Cell Phone Repair has quick and professional service to ensure that your iPhone 7 battery replacement goes smoothly. CPR offers free estimates so you know exactly what the cost is before you buy and we offer low prices and a lifetime limited warranty on all the work we do. With our expert technicians who only use the highest quality tools and replacement equipment, your iPhone 7 battery will be replaced and you will be on your way in no time.


How to Replace an iPhone 7 Battery: DIY Guide

If you want to go the DIY route and try iPhone 7 battery replacement yourself, we have this handy step-by-step guide to help. As a note: keep in mind that this is a moderately difficult process and could take anywhere from 30 minutes to over two hours depending on your experience level.

  1. Fully turn off the iPhone 7
  2. Locate the two 3.4 mm pentalobe screws that are located in the iPhone along the edges.
  3. Softening the adhesive with a hairdryer or a heat gun which will allow you to remove the display.
    1. Some guides recommend using a device called the iOpener to make this process easier.
  4. On the display’s bottom a little bit above the home button, put a place a suction cup.
  5. Create a little gap between the case and display by gently pulling up on the cup.
  6. Put the flat edge of a probe into the gap you created.
    1. The adhesive that holds the display is incredibly strong, so if you have some issues creating the gap, gently move the screen down and up to loosen the adhesive.
  7. Slide the probe up from the lower left edge of the iPhone and gently twist to increase the gap between the case and display.
  8. Next, slowly slide the probe along the iPhone’s left side moving from the lower left corner and moving towards the silent switch and volume buttons.
  9. Take out the probe and place the edge into the phone’s bottom right edge.
  10. Twist the probe to increase the gap you created in-between the case and display.
  11. Slide the probe up and to the iPhone’s right side to remove the adhesive that holds the display.
  12. Pull on the suction cup that you placed on the display in an upward direction in order to take off the display and open the device
    1. Keep in mind to not open the screen more than 10 degrees since there are cables running up the right edge that connect the logic borad to the display.
  13. Take the suction cup off the display.
  14. Slide a pick, opening picks work well, around the edge of the top of the device, in between the front panel and case, which will break up any leftover adhesive.
  15. Carefully pull away the top edge of the display to disconnect the clips that hold the case together.
    1. Open the left side of the device display and keep in mind that you should not completely separate the display.
  16. From the lower connector, take out the three 1.2mm tri-point screws and one 2.4mm screws. Note: You will need a special bit in order to properly remove the tri-point screws.
  17. Use the probe to raise the connector of the battery from its logic board socket.
  18. Use the probe’s edge to disengage both lower display connectors by moving them up and away from the logic board sockets.
  19. Take out the two 1.3 mm Phillips screws that secure the bracket over the sensor of the front panel and then take out the bracket.
  20. Disengage the this from the logic board socket.
  21. Take off the display and both 1.9 mm Phillips screws that secure the barometric vent.
  22. Take out the vent.
  23. Use a probe’s flat edge to remove the Taptic Engine connector.
  24. Take out the three 1.6 mm Phillips screws that secure the Taptic Engine.
  25. Take out the Taptic Engine.
  26. Use tweezers to remove the two strips of adhesive on the bottom of the iPhone battery.
    1. Make sure that you are keeping the strips flat to prevent any breakage or wrinkling.
  27. Carefully pull the first battery adhesive tab away towards the bottom of the device.
  28. Pull carefully and ensure you keep consistent tension until the adhesive strip pulls out from under the battery.
  29. Repeat this process on the other strip and gently secure the battery in place with a finger to make sure it stays in place.
  30. If the strips broke before you removed them, you will have to gently pull the battery away from the case using a probe.
    1. Soften the adhesive with a hairdryer or heat gun and gently pry out the battery out from the bottom left side with a thin plastic card.
  31. Remove the battery.
  32. To reassemble, follow these directions in reverse order.
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iPhone 7 Screen Replacement

To much anticipation, the new and improved iPhone 7 and iPhone 7 Plus were released in early September. Apple is promising better battery life, improved front and rear-facing cameras, and even more onboard storage space. Though initial contention arose when it was revealed that the iPhone 7 does not include a headphone jack, other notable features, including the fact that the phone is water resistant, have proven reason enough to upgrade.

While numerous improvements have been made, not even Apple can contest human error. If an accident caused damage to your iPhone 7’s screen and is impairing usability, you’ll want to have it repaired or replaced.

iPhone 7 Screen Replacement Costs

The price of iPhone screen repairs can vary based on the model you own and where you go for the service.

Official Apple Store

At an official Apple store, prices for damaged iPhone 7 screens run between $29-$349, depending on if you purchased AppleCare+. While all iPhones come with one year of hardware repair coverage, this limited warranty does not apply to cosmetic or accidental damage. AppleCare+ includes two incidents of accidental damage (though a service fee is charged) and offers a $29 screen repair.

If your warranty expired or you have not purchased AppleCare+, screen repair or replacement can cost $149. And if you have any additional damage that impairs the replacement work, this cost can go up to $349.

CPR Cell Phone Repair

At CPR Cell Phone Repair, our expert technicians are equipped to handle iPhone 7 repairs—including cracked screens—at an affordable rate. While prices are contingent upon location, all CPR stores offer free diagnosis and estimates, as well as a limited lifetime warranty. CPR professionals pride themselves on quick turnaround and will accommodate walk-in, mail-in, and same day repairs, whenever possible.

Other Service Providers

Other repair services, like Geek Squad, require a prepaid protection plan that comes with a monthly fee. And some stores lack the area coverage that CPR boasts, so their nearest store could be states away.

How to Replace an iPhone 7 Screen: DIY Guide

  1. Power off the iPhone 7/iPhone 7 Plus.
  2. At the bottom of the phone locate the two pentalobe screws and remove using a TS1 (0.8mm) screwdriver.
  3. Place a suction cup directly on the display, above the Home button and gently try to remove from the rear casing.
  4. If necessary, use a wedging device to carefully break the seal of the adhesive and pry the display from the rear casing.
  5. Open the iPhone 7 like a book.
  6. Remove the four, tri-point screws to free the display plate.
  7. Use tweezers to lift the display plate away.
  8. Then, use your wedging or spudger tool to pop off the three LCD connecting cable strips.
  9. Unscrew two more tri-point screws at the top, right-hand corner that hold down your proximity sensor.
  10. Remove the plate over the proximity sensor reveal one more cable strip that, when disconnected, will free the front display from the back of the phone.
  11. Remove the three Phillips-head screws from the bracket behind the ear speaker at the top of the display side.
  12. The bracket will pull away revealing the iPhone’s camera.
  13. Pull back the camera to remove the two screws holding in the ear speaker assembly.
  14. Lift the ear speaker out.
  15. Gently wiggle and pull up on the proximity sensor to remove it.
  16. At the bottom of the display side, locate the touch ID assembly.
  17. Unscrew the four tri-point screws holding down the bracket.
  18. Remove bracket.
  19. Gently wiggle to remove touch ID, which will slide out the front.
  20. Then remove the LCD back-plate by unscrewing six, tri-point screws.
  21. Using your wedging or spudger tool, lift up the LCD back-plate to reveal the cable strip connected to back-plate.
  22. Once you free the LCD back-plate of the cable, it should disconnect easily.
  23. Discard your old, damaged LCD and replace with the new screen, folding down your cables and lining up the side mounts, to put the 6 screws back into place.
  24. Continue to follow the steps in reverse to reassemble the phone.

iPhone 7 Screen Replacement Kit

There are DIY screen replacement kits for sale, which come with all necessary parts and tools, and free repair videos to lead you through the process. While these kits may seem an affordable alternative to a costly repair, for an average person, things can get complicated—and not to mention frustrating—quickly. To avoid the headache of attempting the repair yourself, as well as the time it takes to complete the job, bring your cracked iPhone 7 screen to CPR where our technicians thrive on these tedious tasks.

Protection Options for iPhone 7 Screen

To prevent inevitable screen damage and avoid repair costs, invest in phone cases and screen protectors for your iPhone 7.

Screen Protectors

Made from tempered glass, like the Alpha Glass Screen Protector from OtterBox and Black Ice Plus Screen Protector from Gadget Guard, screen protectors safeguard your phone against scrapes and scratches without compromising touchscreen sensitivity or image quality.

Phone Cases

Speck, OtterBox, and RhinoShield–as well as many other brands– make durable phone cases and covers to provide extra security for your iPhone 7 and protect it from scratches, drops, and dust. CPR Cell Phone Repair stores carry a variety of iPhone 7 cases to prevent further damage to your iPhone.

A Good Clean

Because your iPhone 7’s screen is the interface of the device, it is bound to get smudged and dirty quickly from the time spent using it. When cleaning your screen, never use a chemical cleaning solvent. Instead, use water and a clean, lint-free, scratch-resistant cloth, such as microfiber. Dampen the cloth–not the screen–and gently wipe off with even strokes.

If you aren’t feeling confident enough to attempt an iPhone 7 cracked screen repair on your own, or are experiencing other issues with your smartphone, no worries! CPR Cell Phone Repair is here to help. Visit us online to find the CPR location nearest you and stop in for a same-day appointment.

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The Limited Lifetime Warranty

Issues Warranty

In addition to being able to repair nearly any small electronic gadget that comes through our doors, and being able to complete most repairs in less than two hours, we also guarantee the quality of our workmanship and the quality of our parts for a full 6 months!

What does it mean for you?

If, at any time during our limited lifetime warranty period, the original repair fails because of the quality of the part we installed or the workmanship in repairing the device, we will fix it for FREE. No questions asked. Can’t beat a guarantee like that!

All CPR Stores are independently owned and operated. As such, not all stores may offer the same warranty.