My experience, or shall I say experiences, with CPR were/are similar to David K. I've given them a 3 but I may have made a poor decision to return to CPR. My first experience was about 3 months ago, when I brought my Samsung S7 in to CPR for repair after I dropped it and cracked the front glass. My second experience was last month 5/2017 Like David K. stated, the staff at CPR were very friendly and I am hesitant to write this review because of that, but I am concerned. When I brought my S7 in the first time, the only issue I had was that I had dropped the phone and cracked the screen. The phone still worked and was in tack, but the screen was cracked. CPR did not have a screen in stock and had to order one. It took about a week for my screen to come in, but CPR was accommodating and provided me with a replacement until my screen came in and the repair was complete. About two or three weeks after the repair, I noticed that the screen was separating from the phone and you could see the adhesive. It wasn't extensive, just a small separation large enough to put your fingernail under it, but I returned to CPR because I had paid over $200 for the initial repair. When the technician called me, he told me that the battery had expanded, he needed to order me another battery, and the new battery would cost me $75. In retrospect, I should have questioned how that happened since the only issue with my phone when I returned it to CPR was the small separation from the screen and the phone,but I trusted the technician knew what he was talking about. I was not going to pay an additional $75 for an issue that wasn't an issue when I brought the phone in, and decided to contact Samsung. When I picked up my phone, I was surprised to see that the phone was now in two pieces and could not be used at all. This was not how I dropped my phone all. When I dropped it off, there was only a very small separation large enough to slip your fingernail through. When I picked my phone up, it could not use it at all. It was in two pieces. (The front of the phone and the back of the phone were not together and could not be put together. It could not be used nor could/would it stay together.) I returned the phone to my phone carrier assuming it had to be a defect in the phone (the phone was less than 4 months old) and fortunately, I was issued a replacement phone. Unfortunately, about three weeks later, in the rain, I dropped that phone again. Even though I researched other cell phone repair stores in the area, and was quoted a lower price, I gave CPR the benefit of the doubt and decided to return because I believed the increased cost equated to increased quality. I now wonder if maybe I should have looked at another phone repair shop instead. CPR again had to order a screen, and after waiting about a week for the screen to come in, and paying over $200, again, my screen was repaired.
This time, after the repair, I brought a high quality phone case, and screen protector. After about two weeks, I noticed there was a line that appeared on the screen. No cracks, no drops, just this line. I took it back to CPR the day after, and the technician looked at it and agreed there was no cracks. He put my phone under the microscope and saw that there was a "star" on the LCD on the inside of the screen. I was told there was nothing they could do because it was "physical damage". I literally was almost in tears.Nothing happened to the phone. Nothing at all. The technician is reaching out to management, and promised to call me back in 3 days or so. Again, if you are reading this, I want to emphasize that the technicians at CPR have always been friendly and respectful and it is not the quality of service that concerns me, because I really think they are great and I'm wondering if it is the quality of the parts that were distributed to them that may be the issue. I don't know. I'm just so hoping CPR will come through with a way to resolve this. I want to keep using them for my computer needs, but I also want to be able to trust that the quality of the parts are as good as the quality of the service.