Charging Port Replacement & Repair

If your smartphone or tablet’s charging port is malfunctioning, continue reading for assistance troubleshooting the issue.

Charging Port Problems

Charging ports are easy to damage. Constant connecting and removal of the connector cord can be hard on the port and move, bend, or damage internal components. Sometimes a dropped phone can also cause charging issues. If your phone or mobile device has stopped charging correctly, there are a few things that you can do to troubleshoot and attempt to fix the problem.

Troubleshooting Charging Port Problemscharging port repair

The charging port can be dirty or dusty, blocking the connection. Try using a can of compressed air to remove debris from inside the port. If this does not help, it might need further cleaning. Turn off the device, remove the battery and use a small amount of rubbing alcohol or contact cleaner to clean inside the port very carefully. Use a piece of paper dipped in alcohol – do not spray or dump any liquid into the port itself.

You also might be using the wrong charger. Are you using the charger that came with the device? Some devices have specific power requirements that are not met by other chargers, even when they physically “fit” the charging port on your device.

Many times the tension clips on the connector at the end of the charging cord just become depressed too far. Slightly raising these tension clips with a sewing needle and a gentle touch could solve the problem.

Repairing Your Charging Port

If you have tried cleaning and routine troubleshooting, but you are still having problems with the charging port, let us evaluate the problem with a free diagnosis. Bring the device to a local Cell Phone Repair store or use our convenient mail-in service. An experienced technician will evaluate the problem and give you an estimate of time and cost to repair the charging port.


close repair status popup icon

Check Your Repair Status

Checking the status of your repair is quick and easy at CPR Cell Phone Repair! Simply complete the form below to see the status of your device.

Check Repair Status
warning icon
You may find Ticket ID on your receipt, or in your email confirmation if you opted to receive one. If you cannot find your Ticket ID, please call your store.