CPR Apex, NC Reviews

At Cell Phone Repair Apex, we love our customers. That is why we strive to provide the kind of service that they will want to rave about. We understand the important role your devices play in your day-to-day life, and we care for them with that importance in mind. See what our recent customers had to say about their experience at CPR in the reviews below.


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November 02, 2017
We been happy with the screen repair now that we have had the phone back for a while. We had some scheduling problems finding a time when the correct technician was in and had enough time to complete the repair. When the screen was ordered we were given the impression that the repair would not take as much time.

CPR Apex Response

We apologize in advance for any confusion with your repair. The most common devices are iPhones and iPads. We keep all of those parts in stock. Most of the iPhone repairs can be done in an hour or less depending on what the exact issue is. Your part had to be special ordered as it is not a common device. In addition your repair will take at least two hours to repair. Since it is not common, we only have one tech who can perform this repair. When your special order part arrived on 10/17/17 I called and left a voice message stating this. I called again today 10/26/17 and left another voice message with this same information. It would be best to drop your phone off when we open or around lunch and come back to pick it up later in the day. We get very busy in the evenings and your device is not a quick repair. Please call the store in advance to find out when the tech, who can perform your repair, will be in. We are open seven days a week.


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October 25, 2017
Service was not the best

CPR Apex Response

We would like to apologize in advance for any customer service issues. The only Paul Jones on file with us, was a repair from two years ago. We called that Paul Jones. He said everything was still working correctly and that he has recommended us to his friends. Please keep in mind there are four CPR locations in the Triangle; two in Raleigh, one in Morrisville/Cary, and one in Apex. We are the CPR in Apex. Customer service is one of our top priorities here. If it was at this store, please get in contact with us as soon as possible.


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October 01, 2017
Such an awesome place! Called before they closed expecting not to be able to get in, and was seen right away without an appointment! Totally fixed my shattered phone perfectly and effectiantly! Will totally go back and recommend because I know with my luck I'm going to break my phone again! Thanks again you guys!!!
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October 01, 2017
These people are great and they've always solved our cell phone problems. I highly recommend CPR!
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September 19, 2017
These people are great and they've always solved our cell phone problems. I highly recommend CPR!
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September 18, 2017
opps i thought you where someone else
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September 12, 2017
The battery that was replace of my phone gets to hot while charging or when I use my phone for a while

CPR Apex Response

We have a two year limited warranty on any smart phone battery replacement that we install. The only way this warranty is voided is if there is any liquid/water damage to your device. Please come by the store at your earliest convince and we will have a look at your device to find out what could be causing this issue. If it is battery related (and there is no liquid/water damage) we can simply replace the battery at no additional cost to you.


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September 07, 2017
I was told the repair would take 2 hours. It was a little more than an hour and I was very pleased with the result.
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August 01, 2017
I needed to put a screen protector on for my phone. I actually bought the protector online and just wanted CPR's help to install it. They readily agreed and didn't charge me a dime for it. I usually pay a few bucks at the mall for it. Brandon's comment was 'this is so easy I am not going to charge you for it'. I was shocked to hear that. I would definitely go back here if I need any cell phone service in future.
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August 01, 2017
After nearly 3 years of owning my iPhone 6, the battery had aged and needed to be replaced. Not in need of a new phone, I researched replacement batteries online. $79 seemed to be the average replacement cost. Following a short Google search for phone repair stores, we were on our way to CPR Cell - We arrived around 3:45pm and were quickly and kindly greeted. Fifteen minutes and $49 later, a new battery was installed and we were happily on our way! This place is definitely worth your business!
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July 01, 2017
When my iPhone 6 stopped taking a charge consistently, I took it to a number of places to be told the port was worn out due to my use of non-Apple charging cords. As they were unable to complete the repair while I waited, I held off until, one day, the phone wouldn't charge at all.CPR was open on Sunday so I went in, told them the port needed changing, and they said it would take an hour. 30 minutes later, they called to say the port wasn't faulty, that a piece of lint was the cause. They didn't charge me a dime.So glad I ended up waiting and found CPR. Very friendly and honest staff!
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June 16, 2017
The technician and store manager were great. Very informative and professional.
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June 01, 2017
MIRACLE WORKERS. My phone had a sofa dropped on it while we were moving... the glass cracked and LCD screen was ruined. I took the phone in at 6:37PM and it was done by 6:50! Lee T. saved my phone and about 700 dollars for purchasing a new one! YAY! They wre great and had amazing customer service too!
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May 25, 2017
Technician was polite, professional and very helpful.
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May 18, 2017
Quick and efficient.
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May 13, 2017
Everyone was very professional and friendly. The repair was quick and convenient.
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May 11, 2017
Great customer service and quick time in replacing my iPhone 6 battery! I wasn't sure where to get a replacement battery, but AT&T recommended CPR to me and I'm very glad they did. According to my receipt, Lee T. was the rep and he honored a $10 off discount for my referral from AT&T! He said a little less than an hour and it was done even before I got there, which was great. Would definitely recommend this location and the services they provide!
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May 06, 2017
The technician (Brandon) was great!! very professional, did a great job, and very quick turn around time! Highly recommended!
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April 27, 2017
i dont do these often but im also not often blown away by customer service. I was not happy when I first got there but Lee T is fantastic. I wasnt blown away by the fact he knew what was wrong with my daughters phone, which i've had to fix a million times, but i was floored by how much he actually cared about my situation and my schedule. He even remembered my name when I walked in the door. He made this a very comfortable, personable and pleasant experience when anyone else would have treated me as just another customer. Thanks Lee!
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April 26, 2017
Fast, friendly and quality service.
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April 25, 2017
We just had my son,s cell phone repaired there. Lee T. was AWESOME and he had the phone fixed and ready to go in no time! We are definitely going back, because you know we will need to!!
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April 25, 2017
They fixed my messed up screen in under 30 minutes. Very kind and professional. Would definitely come here again for any more problems
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April 06, 2017
Fast and very thorough. Explained all that would be required to fix the phone. Completed the work on time.
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April 01, 2017
Awaiting call for the temporary display cover to be replaced.
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April 01, 2017
One day service was what I needed
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March 28, 2017
Excellent
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March 23, 2017
Guys were great! Repaired my iPad in a couple of hours and it works beautifully! Highly recommended!!!
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March 20, 2017
This is my 2nd experience with CPR that has been very successful. Both times had a quick and accurate diagnosis, quick and quality repair, and an reasonable repair rate.
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March 10, 2017
excellent experience as usual. On March 9th 2017, Brandon saved my ass. I attempted to repair wife's cracked iphone screen. I failed to complete the screen repair. Brandon completed the repair quickly and efficiently.
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All CPR Stores are independently owned and operated and may not offer all of the repair and warranty types listed on this website. Contact your local store for their specific repair capabilities and warranty terms. All product and company names are trademarks of their respective holders. iPhone, iPad, iPod, iPod touch, Mac and iMac are registered trademarks and property of Apple, Inc. CPR is a third-party repair company and is not affiliated with Apple.

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