Common Issues

iPhone 5

The iPhone 5 by Apple was released in September of 2012 as the successor of the iPhone 4s. The iPhone 5 was longer, thinner, and lighter than prior iPhone generations. It also offered new Apple technologies such as LTE support, the A6 processor, and the Lightning power connector. While the iPhone 5 received rave reviews, the flat design posed a threat to the glass screen. If your iPhone 5 is suffering from a shattered screen or a malfunctioning battery, use the following guides by CPR Cell Phone Repair. Our guides will walk you step-by-step through repairing some of the most common iPhone 5 problems! Your iPhone 5 will look and work as good as new in no time.
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iPhone 5 Water Damage Repair

When you’re in need of iPhone 5 water damage repair, rely on CPR Cell Phone Repair. At CPR, we specialize in repairing water damaged devices and will bring your device back to life, rescue your data, and replace any parts that may have broken.

Water Damaged iPhone 5? 

Has your iPhone 5 gone for an accidental dip in the pool, fell in the toilet or gone through the wash? No worries, accidents happen and CPR is here to help.

Troubleshooting iPhone 5 Water Damage

There are a few things you can do before bringing your device to a professional repair team. Below are some Do’s and Don’ts for troubleshooting a liquid-damaged iPhone 5:

If your iPhone 5 has experienced water damage, do: 

  • Remove the sim card, memory card, and anything else that might be plugged into the device.
  • Dry gently with an absorbent towel.

If your iPhone has experienced water damage, don’t: 

  • Don’t push any buttons! This could force water further into the circuits.
  • Don’t use a hairdryer on the phone – this could also push water into the phone and do further damage.
  • Don’t turn the phone on too soon. It is best to wait 24 hours before attempting to turn your phone back on.

Let us Fix Your Water Damaged iPhone 5 

Bring your water damaged iPhone 5 to CPR for fast and friendly service. Our technicians will open your phone, dry out the internal components, rinse the device of any debris, test the parts, and replace any permanently damaged parts.

Wondering how much it will cost? CPR offers a free, no-commitment estimate for all iPhone 5 repairs. Visit one of our conveniently located CPR stores today!

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iPhone 5 Motherboard Repair

At CPR Cell Phone Repair, we’re able to fix a wide range of iPhone 5 problems. If your iPhone 5 is experiencing issues with the motherboard, we’re here to help.

iPhone 5 Motherboard Problems 

The iPhone 5 logic board can cause an array of problems if it isn’t functioning correctly. Are you receiving an error message? Is your iPhone 5 overheating? Is it totally dead? Let the expert technicians at CPR help with a fast iPhone 5 motherboard repair.

Troubleshooting iPhone 5 Motherboard Damage

iPhone 5 motherboard repairs can be complicated. A successful iPhone 5 logic board repair requires years of professional experience, quality parts and professional tools.  But you can try to troubleshoot your issue before bringing it to a repair store.

Start with these simple iPhone 5 troubleshooting tips:

Soft Reset 

This process restarts your phone safely, without disrupting or erasing the content. Your data is preserved. To soft reset:

  • Press and hold the power and home keys. If not on the homescreen to begin with, you’ll have to do this twice.
  • When the Apple logo appears, you can release the power and home keys.

Check for Low Memory 

Low memory can cause slow device speed, power issues, and installation complications. To check this:

  • Tap Settings> General >Usuage

Update Software

Check that your iPhone 5 is running on the most recent software. There may even be an update that improves battery life.

Let us repair your iPhone 5 motherboard 

Bring your broken iPhone 5 to CPR for fast and friendly motherboard repair. Worried about how much the repair will cost? Our certified techs can conduct a free, no-commitment estimate for all iPhone 5 repairs.

Plus, with same-day service, CPR can save your iPhone’s life while you wait.Visit one of our conveniently located CPR stores today!

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iPhone 5 Home Button Repair

When you’re in need of fast, professional iPhone 5 home button repair, rely on CPR Cell Phone Repair. Apart from the screen, the iPhone 5 home button is the most utilized element of the device, hence proper function is essential.

iPhone 5 Home Button Not Working?

Is your iPhone 5 home button sticking, lagging or just plain unresponsive? These are common problems that many iPhone 5 users run into. If your Apple warranty has expired, it may be time to visit the professionals at CPR Cell Phone Repair.

Troubleshooting iPhone 5 Home Button

Before you bring your iPhone 5 and its broken home button to a professional technician, here are a few troubleshooting tips to try:

Clean the Home Button 

Dirt or sticky substances on or around the iPhone 5 home button could be the cause of your problems. Try using rubbing alcohol and a tissue or cotton swab to wipe on and around the home button.

Calibrate the Home Button 

  1. Open any app that has come pre-installed on your iPhone 5.
  2. Simultaneously, press and hold the Power button until “slide to power off” appears.
  3. Release the power button, and then press and hold the home button until “slide to power off” vanishes.

Enable On-Screen Home Button 

  1. If calibrating your home button fails, then enabling your on-screen home button is your next priority.
  2. Simply go to Settings > General > Accessibility > Assistive Touch > Toggle On

Let us Fix Your iPhone 5 Home Button Today 

Sometimes even the most valiant troubleshooting attempts don’t produce results. If you find yourself at a loss, bring your device to CPR. Our experienced technicians are happy to perform a fast iPhone 5 home button repair!

How much does it cost, you ask? CPR will give a free, no-commitment iPhone 5 repair estimate before we start any work. Find a CPR store near you today!

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iPhone 5 Camera Repair

Has the camera of your iPhone 5 suddenly stopped working? For most of us, a working smartphone camera is essential. To get your broken iPhone 5 camera back to working optimally, bring it to the knowledgeable technicians at CPR Cell Phone Repair.

iPhone 5 Camera Not Working? 

Some iPhone 5 camera problems are a result of obvious damage, and other times the camera just stops working, and it is unclear what the issue is. If you are having trouble with the rear or front camera on your iPhone 5, stop into CPR.

Troubleshooting iPhone 5 Camera 

Before you bring your iPhone 5 to a repair service, here are a few troubleshooting camera tips to try:

Check the Memory Card—Make sure your memory card is properly inserted. To check, pull out the memory card and re-inserting it carefully to make sure it is in the correct position. Once you are sure it is firmly in place, test the iPhone 5 camera again.

Perform a Soft Reset – This process restarts your phone safely, without disrupting or erasing the content. Your data is preserved. To soft reset:

  • Press and hold the power and home keys. If not on the home screen to begin with, you’ll have to do this twice.
  • When the Apple logo appears, you can release the power and home keys.

Update Your Software – Check that your device is running on the most recent software. If you recently installed a new app before the iPhone 5 camera stopped working, you might want to try uninstalling that app to eliminate it as the cause.

Let us Fix Your iPhone 5 Camera Today 

If you have tried the above suggestions, and your camera still does not work, the best option is to let a professional repair service, like CPR, look at your device.  Bring your iPhone 5 to CPR and have our expert techs complete an iPhone 5 camera repair.

How much does it cost, you ask? CPR will give a free, no-commitment iPhone 5 repair estimate before we start any work. Stop into any of our conveniently located CPR stores today!

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iPhone 5 Power Button Repair

Having trouble with your iPhone 5 power button? Is turning your iPhone 5 on and off not possible anymore? This issue can be irritating because it prevents you from doing certain things on your phone such as taking screenshots, turning off your device or putting it to sleep.

iPhone 5 Power Button Not Working? 

While it could be a battery issue, it could also just be a broken iPhone 5 power button. Buttons on your smartphone experience wear and tear throughout everyday use. If you’ve accidentally dropped your iPhone 5, internal components of the power button can be loose or broken causing a connection failure.

iPhone 5 Power Button Tips

There are a few things that you can try to fix the iPhone 5 power button before taking it to CPR Cell Phone Repair shop to be fixed:

  • Ensure it’s Not a Dead Battery 

Charge your iPhone 5 overnight and then try the power the power button again. If your cell phone still doesn’t turn on, then the issue could be a damaged power button.

  • Retrieve Valuable Date 

To save any data stored prior to having it fixed at CPR, you might be able to power your iPhone 5 on by removing the battery and plugging it into the charger. After about five minutes, the phone might power on by itself. Taking this action lets you get any immediate information needed.

Repair Your iPhone 5 Power Button 

If DIY is your style, there are kits available for replacing the iPhone 5 power button. However, you run the risk of causing further damage to your smartphone. The other problem is that you could change the power button only to find out that the issue was actually a damaged battery. A professional diagnosis and repair by a CPR technician can minimize the risk of damaging your smartphone.

If you want an expert broken iPhone 5 power button repair, CPR specialists are here to help! We have the knowledge and experience to fix your device and bring it back to life fast.

How much does it cost, you ask? CPR will give a free, no-commitment iPhone 5 repair estimate before we start any work. Find a CPR store near you today!

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An In-Depth Look at iPhone 5 Battery Replacement

An iPhone 5 is your gadget companion for life’s great adventures – from a cross-country road trip to accompanying you to your day job. You may use it to check the weather, scan the headlines, talk with friends and family, boast about new high scores, or for directions to get to a new restaurant. But what happens if you are counting on it and suddenly the battery dies?

You are certain that you charged your phone the night before, and yet the battery just didn’t last through the day – leaving you without your go-to method of communication, play, and information. If this happens on a regular basis, you may need iPhone 5 battery replacement. Read on to find out more.

Must-know Facts About iPhone 5 Battery Life

The typical iPhone 5 battery life varies based on the activities it is being utilized to accomplish. For instance, it averages around 8 hours of talk time or 3G internet connection, or 10 hours of wi-fi or video playback. But it can last through 40 hours of audio or up to 225 hours on standby.

What does this mean? It means that when assessing your iPhone battery life, don’t immediately assume that it should last a week on a full charge. Take what you use it for and how often you use it into consideration. It may only last a day (or even less), but that doesn’t mean it’s a bad battery! You can take your device into a CPR store or an Apple store to test your battery’s capacity and verify if it is truly something that needs repair as opposed to a bad charging cable, port, or just overuse.

How Much Does It Cost?

Depending on your chosen method of replacement (see the options below), you may pay anywhere from $50-100 for iPhone 5 battery replacement service. Apple offers battery replacement for $79, plus $6.95 shipping and appropriate state tax.

If you believe your battery is just wearing out from age and use, consider taking steps to extend battery life on a daily basis. Simple setting changes like turning down screen brightness or turning on auto brightness will save battery, as will disabling animations and dynamic background screens. Use common sense such as turning wifi and Bluetooth off when they are not in use.

iPhone 5 Battery Replacement Services

Apple Store Official Repair Service

A certain percentage of iPhone 5 devices may seem to have a shorter battery life or need to be charged more often. If this is the case for you and you bought your phone between September 2012 and January 2013, you may be eligible for the free battery replacement program. Check here for more information.

Otherwise, iPhone 5 battery is covered under the Limited One Year Warranty only if the defect is due to manufacturing. If you need to repair/replace the battery of your iPhone after one year or because of some accidental damage, you can submit a repair request or speak with an Apple Genius in store or online. The repair will take anywhere between 3-5 business days.

iPhone 5 Battery Replacement with High Capacity? Turn to CPR!

Apple will only a replace a battery that has fallen below 50% capacity. The same is true of many other smartphone repair stores. If you take your device into a CPR location, the technicians can give you a free assessment of your iPhone 5 battery capacity, as well as anything else that might be awry or causing you charging and battery life issues. (By the way, CPR provides all kinds of iPhone 5 repairs !)

If you get your battery replaced, ensure that it is a genuine iPhone 5 battery with high capacity. In other words, stay away from used batteries that sell online for cheap – there’s a reason that they are so inexpensive. Your best option is to buy a new battery through Apple or a trusted store like CPR which offers a limited lifetime warranty on parts.

How to Replace iPhone 5 Battery (A DIY Guide)

For some, it may be a cheap alternative to learn how to replace an iPhone 5 battery. If you are considering this option, you must first understand how to remove a battery from the iPhone 5:

  1. Power off your device.
  2. Remove the two pentalobe screws near the Lightning connector.
  3. Press a suction cup to the screen just above the home button. (Use tape first to cover and seal the screen in the case that it is cracked.)
  4. Press down gently on the edges of the phone and lift up with the suction cup. The front and back panels will separate slightly.
  5. Insert plastic opening device between the panels and gently pry around the edges, detaching the clips on the right and left sides that hold the case together.
  6. Lift the front panel up about 90 degrees from the rear panel with the tops still close together (as there will still be ribbon cables attached at the top).
  7. Locate the silver front panel assembly cable bracket to the top right-hand side of the battery. Unscrew the three screws attaching it to the logic board (and pay attention to where each individual screw goes).
  8. Lift and remove the front panel assembly cable bracket. Locate the three cables hidden beneath, and disconnect these with the plastic opening tool.
  9. Completely separate the front and rear panels of the phone.
  10. Locate metal battery connector bracket to the lower right side of the battery. (It looks like a skinny backward “J.”) Remove the two lower screws on the metal battery connector bracket.
  11. Use the plastic opening tool to gently pry the battery connector bracket up from the socket on the logic board. Take care not to pry up the socket, or you could damage the connector.
  12. Pull slowly and smoothly on the clear plastic pull tab until your battery detaches and comes free. If it does not come free, you can use the plastic opening tool. But be warned that doing so in the wrong place may permanently damage the logic board.
  13. Replace battery and all parts in reverse. Power on your device and voila!

(Think carefully before you decide on this course of action. Opening up your device will nullify warranties that may still exist on your device. In addition, internal repairs are always best handled by experts like those at CPR so that no further damage comes to your device.)

Age, use, settings, and defects are all aspects to take into consideration when assessing if you might need any phone battery replacement. You may choose to live with a battery at a lower capacity, talk with an Apple store Genius, or even try to figure out how to replace an iPhone 5 battery yourself with our DIY guide.

If you need help making this decision, CPR is here to help! With stores across the country and in Canada, you can walk in and get a free consultation to discover if your iPhone 5 battery is at high capacity or if it needs repair. They will also provide you with an estimate that you can compare with Apple’s iPhone 5 battery replacement service and cost. Forget the hassle of doing the repair yourself and potentially further damaging your device. With CPR, you will get personal service and have your phone back in your hands and running smoothly again within a day or two. Find a store near you today!

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iPhone 5 Screen Replacement – The Complete Guide!

Tired of skipping your fingers across a shattered iPhone 5 screen in a vain attempt to maintain its functionality? You sit idly in the park, wishing you could take a photo of the ridiculously cute dog walking past – but your camera is busted from having dropped and cracked the front face of the phone a few days ago. And you can’t even use the touch screen to text your friend about the dog, because that is broken too. You are pretty much limited to looking at the dog as it passes and then glaring at your iPhone 5.

It shouldn’t be this way; you paid your hard-earned money for that snazzy smartphone in your pocket. But to fix your broken iPhone 5 screen seems like a daunting task. Let us make it a little less daunting for you by hashing out the comparative costs, time frames, and risks of your iPhone 5 screen replacement options, including a DIY guide!

What’s iPhone 5 Screen Replacement Cost?

The cost of iPhone 5 screen repair fluctuates based on the service provider, device age, and if a warranty exists. Here is a quick cost comparison between three of the best iPhone repair providers :

Official Apple Store

As recently as last year, Apple was charging upwards of $400 for patrons who had cracked an iPhone 5 screen. Thankfully, they reduced the fee to $129 as the out-of-warranty cost. What if you have a warranty that covers iPhone 5 screen repair? Apple Care + covers two incidents of accidental damage with a $79 service fee.

Geek Squad

Geek Squad may be an Apple-certified repair location, but if you don’t have a valid warranty, your iPhone 5 glass replacement is going to cost you more than even Apple itself will charge. How much? Around $200, depending on whether your iPhone 5 display assembly alone is damaged, or if the damage extends to other components.

CPR Cell Phone Repair

Do away with the hassle of expired warranties and weighty cracked iPhone 5 screen repair fees, not to mention a 3-5 day turnaround time. Cell Phone Repair offers a free device assessment and estimate before you ever commit to paying, leaving your options open to try a DIY repair or consider trading your phone in for a refurbished new smartphone! And if you do decide on any type of iPhone 5 repair with CPR, the expert technicians can usually have your device back to you in working order in less than 24 hours.

iPhone 5 Screen Replacement Parts

If you are considering a DIY approach to fix your broken iPhone 5 screen, you will first need the correct parts. Cost, without labor factored in, depends on the parts that are being replaced. The screen is technically made up of two components: an LCD and a front panel/digitizer. Many kits that come with cell phone glass replacement parts will have both of these, sometimes even in one single combined easy-to-replace unit for between $40-60.

If accidental damage has caused the broken screen, parts you need may go beyond just the screen itself. The home button, front camera, earpiece speaker, and LCD shield plate are all features that may have encountered collateral damage. It is good to have these parts on hand to fix the iPhone 5 broken screen by your own, and luckily they don’t cost too much extra. This type of kit only costs a few extra dollars, ranging from $50-70.

How to Replace the iPhone 5 Screen Yourself – DIY!

If you feel confident enough, you can choose to perform a DIY repair on the iPhone 5 cracked display assembly. Keep in mind that you will nullify any warranty on your device by tampering with it. Up for the challenge?! Follow the steps given below:

  1. To keep the cracked glass and further damage to your device and yourself contained, cover the display with clear packing tape. It will also help maintain structural unity why prying and lift the glass away.
  2. Power off the device.
  3. Remove the two pentalobe screws on either side of the Lightning connector on the bottom of the phone.
  4. Press a suction cup to the screen, above the home button.
  5. Hold the edges of the iPhone down and gently pull on the suction cup to lift the front display panel from the rear case.
  6. Gently pry around the edges of the display with the plastic opening tool, spreading the front display panel and rear case apart. This will detach the clips holding the two pieces together.
  7. Lift front panel up slowly to a 90-degree angle. Do not attempt to separate the front and back panels completely, as they will still be connected via ribbon cables at the top.
  8. Locate the silver front panel assembly cable bracket to the top right-hand side of the battery. Unscrew the three screws attaching it to the logic board (and pay attention to where each individual screw goes).
  9. Lift and remove the front panel assembly cable bracket. Locate the three cables hidden beneath, and disconnect these with the plastic opening tool.
  10. Completely separate the front and rear panels of the phone.
  11. Locate front camera bracket. Remove the two screws connecting it to the front panel display.
  12. Lift and remove the earpiece speaker bracket and the earpiece speaker.
  13. Use the plastic opening tool to pry the camera cable out of the display assembly.
  14. Remove the front facing camera and rear microphone.
  15. Remove the two screws securing the home button bracket.
  16. Use the plastic opening tool to pry the home button ribbon cable up. Start at the right, between the gold contact points, and gently move toward the left to pry it free from the adhesive without stressing or breaking the cable.
  17. Pry the home button up gently from the display assembly and remove.
  18. Remove two screws from each side of the LCD frame.
  19. Remove the two screws holding the LCD shield plate to the front assembly and lift away the shield plate.
  20. What you have left is the bare, cracked display assembly.
  21. Transfer over (or replace) the LCD shield plate, home button, front camera, and earpiece speaker to your new display assembly and reassemble!

Whether you are leaning toward iPhone 5 screen replacement by Apple or a DIY fix, know your options and the extent of the damage first! A great place to start is CPR, where qualified technicians can inform you about how deep the damage in your phone goes – perhaps having affected your camera, speaker, and other components beyond the cracked glass.

Worried about paying too much or further damaging your device by attempting the DIY approach, CPR can bring life back to your phone. Getting repairs from any CPR location ensures fast, affordable service. No stress. No mess. And you can get back to taking photos of silly park pooches!

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The Limited Lifetime Warranty

Issues Warranty

In addition to being able to repair nearly any small electronic gadget that comes through our doors, and being able to complete most repairs in less than two hours, we also guarantee the quality of our workmanship and the quality of our parts for a full 6 months!

What does it mean for you?

If, at any time during our limited lifetime warranty period, the original repair fails because of the quality of the part we installed or the workmanship in repairing the device, we will fix it for FREE. No questions asked. Can’t beat a guarantee like that!

All CPR Stores are independently owned and operated. As such, not all stores may offer the same warranty.